Privacy and personal data processing policy

This Policy explains what personal information may be collected, how it is used and protected, and the rights of the individuals concerned. Data are processed in accordance with applicable Colombian legislation, particularly Statutory Law 1581 of 2012, Decree 1074 of 2015, and other applicable regulations and instructions issued by the Superintendencia de Industria y Comercio (Superintendence of Industry and Commerce).

1. Data controller

PM Tec Servicios de Ingeniería SAS
PM Tec Engineering | KERN IoP
Autopista Medellín km 3.5, Centro Empresarial Metropolitano, Edificio CEN
Cota, Cundinamarca, Colombia · 250017
Email: info@pm-tec.co
Telephone: +57 (601) 896 6145

PM Tec Servicios de Ingeniería SAS determines the purposes and conditions for processing personal data collected through this website and its associated digital channels.

2. Information we may collect

Depending on the interaction, we may collect identification and contact details such as name, company, job title, email address, telephone number and country; information voluntarily provided in requests for contact, quotations, support, demonstrations or meetings; technical or commercial interests expressed by the user; and technical browsing data such as IP address, browser, device, pages visited, access date and time, and data associated with cookies or similar technologies.

The website forms are intended for professionals, companies and organisations interested in the products, services, engineering, software, instrumentation, training and industrial solutions offered by PM Tec Engineering and KERN IoP.

3. Purposes of processing

• Responding to requests for information, contact or quotations.
• Preparing technical and commercial proposals.
• Coordinating meetings, demonstrations, installations, training and activities related to our products and services.
• Managing relationships with customers, prospective customers, partners and suppliers.
• Providing technical support and after-sales service.
• Sending technical information, invitations, publications, news and commercial communications where the relevant authorisation has been given.
• Managing registrations for webinars, courses, events or technical content.
• Analysing website usage and operation to improve its content, performance and browsing experience.
• Protecting the security and integrity of the website and its technology systems.
• Meeting legal obligations and responding to requests from competent authorities.
• Managing administrative, contractual, commercial and service-related information for PM Tec Engineering and KERN IoP.

4. Authorisation for processing

Where required by law, PM Tec Servicios de Ingeniería SAS will request prior, express and informed authorisation to process personal data. Authorisation may be obtained through electronic forms, acceptance checkboxes, documents, email or other mechanisms that preserve evidence of the data subject’s decision.

5. Technical and commercial communications

Individuals who authorise the receipt of information may receive technical content, event invitations, product and service information, updates, application examples and other communications related to PM Tec Engineering and KERN IoP.

Data subjects may change their preferences or request that these communications cease by writing to info@pm-tec.co or using the unsubscribe mechanism provided in the relevant communication.

6. Cookies and similar technologies

This website may use cookies and similar technologies to ensure its operation, remember preferences, understand aggregate website usage, improve performance and, where applicable, support analytics or commercial communication activities.

Cookies may be essential, functional, analytical or performance-related and, where applicable, used for marketing. Where a cookie or equivalent technology collects information regarded as personal data, that information will be processed in accordance with this Policy and the applicable authorisation.

7. Technology providers and third-party processing

To operate this website and our digital services, PM Tec Engineering may use specialist providers of web hosting, content management, security, forms, email, traffic analysis, commercial management and other technology services. These providers may act as data processors and will process only the information needed to deliver the relevant service.

The website uses technology infrastructure associated with WordPress.com and may incorporate other services operating infrastructure within or outside Colombia.

8. International transfer and transmission of information

Some technology providers may have infrastructure or servers outside Colombia. Where processing involves an international transmission or transfer of personal data, PM Tec Engineering will apply the mechanisms, authorisations, contracts and other safeguards required by applicable Colombian legislation.

9. Information security

PM Tec Engineering applies technical, administrative, personnel and organisational measures to protect personal data against loss, alteration, unauthorised access, consultation, use or disclosure. These measures are reviewed in light of the nature of the information, the technologies used and the risks associated with processing.

10. Retention period

Personal data will be retained for as long as necessary to fulfil the purposes for which they were collected and while a technical, commercial, contractual, administrative or service relationship justifies their processing. They may subsequently be retained for periods required by legal, accounting, tax or contractual obligations, or for the defence of rights.

11. Rights of data subjects

Under Colombian law, individuals whose personal data are processed may access, update and rectify their information; request information on how their data have been used; request proof of authorisation where applicable; request erasure or withdraw authorisation where legally permitted; access the personal data being processed free of charge; and lodge the appropriate complaints with the Superintendencia de Industria y Comercio after completing the procedure with the data controller.

12. Procedure for enquiries, updates, corrections or erasure

Requests concerning personal data protection may be sent to info@pm-tec.co. The request must identify the data subject and clearly describe the enquiry, update, correction, erasure, withdrawal of authorisation or other request. Where necessary to protect the information, PM Tec Engineering may request reasonable evidence to verify the identity or authority of the person making the request.

Enquiries will be answered within the periods established by Law 1581 of 2012. Complaints will be handled within the applicable statutory periods, with timely notification of any extension permitted by law.

13. Data concerning children and adolescents

The KERN IoP website is intended for professionals, companies and industrial organisations. Its forms and commercial services are not designed to collect personal information about children or adolescents. In any exceptional situation requiring the processing of a minor’s information, the special safeguards established by Colombian law will apply, with priority given to protecting the minor’s rights.

14. Links to other websites

This website may contain links to websites, publications or services managed by third parties. Each external website is responsible for its own privacy and data processing conditions. Links are provided to facilitate access to supplementary information and do not change the rules in this Policy for information managed directly by PM Tec Engineering.

15. Changes to this Policy

PM Tec Engineering may update this Policy when its processes, services, technologies or applicable legal provisions change. Substantial changes to processing purposes or to matters requiring new authorisation will be communicated through appropriate means before implementation, in accordance with applicable legislation.

16. Effective date

This Policy takes effect on 30 September 2026. The databases and records associated with the website will remain in use for as long as required for the stated purposes, the relevant commercial or contractual relationships, and any additional periods required by applicable legislation.